1. The game is not running correctly. What can I do?

There could be several reasons for this, so please check all these points carefully.

1. To play the online games you need three (free) software programs installed correctly on your computer: Java, Shockwave, and Flash. Check your plugins using the link at the top of this page: "Check if your browser has the latest version of these plugins" to make sure you have the most recent version of this software on your computer.
2. Some games only run correctly in the browser Internet Explorer (IE). Try playing the game in IE if you are not using IE now. Other games may also run more efficiently using the alternative browser Firefox, which you can download at: http://www.getfirefox.com.
3. The game may not be running because your Internet connection is too slow. Some games may take several minutes to load over a slow connection.
4. Some games are linked to developer's website. The game may not run correctly on our website if that site is experiencing problems, but the game will generally run correctly again the next day.
5. Your firewall settings may also be set at too high a level and will block cookies. The majority of our games will try to place cookies on your computer and you may want to consider adjusting your firewall settings for our website.

2. Can I play all the games on your site free of charge?

You can enjoy free, unlimited gameplay with practically all our games! We promote some deluxe download games and these generally have a free trial period. Once that period has elapsed, you must buy the game if you want to continue playing. Zigiz games can be played free of charge, but you can also buy credits to win real money! Buying credits is optional. You can play these games free of charge for an unlimited duration.

3. A game ran correctly initially, but no longer runs properly. What can I do?

Java may not have been installed correctly. Please do the following to resolve this:

• Open Internet Explorer
• Choose Extra
• Choose Internet Options
• Choose Security
• Click Custom level

Choose "Enable" in any box where you can check "Java".

Also adjust the following:

• Open Internet Explorer
• Choose Extra
• Choose Internet Options
• Choose Advanced

Make sure to check "Java (sun)" and to uncheck "Microsoft VM". If this has no effect, please try playing the game using the alternative browser Firefox (use the link to download this as described in question 1).

4. I want Bratzcookinggames.net to be my homepage. How can I do that?

To install Bratzcookinggames.net as your homepage, please go to "Settings" in the Start menu. Choose "Internet Options" and enter http://www.Bratzcookinggames.net/ in the blank field. Click Apply and then OK.

5. How can I add a game to "My Games"?

When you find a game that you really like on our website, you can save it under "My Games". You will see a grey button "Add to My Games" under each game and clicking that button will add that game to your Game Page. Please bear in mind that this will only work on one computer, e.g. your computer at home. It will not work on a shared computer at school or at work, for example.

6. Can you limit the number of Korean/Chinese games?

Although we understand that most of you do not speak Korean or Chinese, our principal aim is to feature high-quality games on our website and these are often developed in China and Korea. We would welcome the opportunity to include more English games on our site, but there are simply not as many high-quality English games available, so we offer a range of English and Chinese/Korean games.

7. Can I lower the game sound?

Some games have the option to reduce the sound or turn it off, but most of them do not have this option. If you find the sound distracting, lower the sound level of your computer system or turn it off.

8. Can I play your games with a joystick?

Please note that you must use the computer keyboard and the mouse to control our games. You cannot play the games with a joystick or any other game devices or equipment.

9. Can I subscribe to your site?

It is not necessary to subscribe to our game portal. You can simply click and play a game of your choice immediately. You will be requested to supply your information for a limited number of games only, but this is optional.

10. Can I download these games to my mobile phone?

The games on our portals are not meant to download on your mobile phone. Of course, if you have a phone with internet connection, you might be able to play them, but it is not what the games are intended for.